Last updated: 8 September 2026
1. About These Terms
These Terms & Conditions govern your use of the HostFrame website and any services provided by HostFrame. By engaging HostFrame to provide services, submitting an order or otherwise agreeing to proceed with work, you agree to these Terms & Conditions.
HostFrame provides digital marketing and content services primarily for short-term rental and accommodation properties, including photo enhancement, promotional content, listing reviews, written recommendations and related services.
If you do not agree to these Terms & Conditions, you should not purchase or use HostFrame's services.
2. Our Services
HostFrame provides digital marketing and content services for short-term rental and accommodation properties. Depending on the services agreed with you, this may include photo enhancement, promotional property videos, listing reviews, written recommendations, listing or marketing copy, social media content and other related digital services.
The specific services, deliverables, price and expected delivery arrangements for each project will be agreed with you before work begins.
HostFrame may use artificial intelligence and other third-party software or tools as part of the creative and production process. All final deliverables remain subject to HostFrame's review and quality control.
3. Client-Supplied Content
You are responsible for ensuring that you have the necessary rights, permissions and authority to provide HostFrame with any photographs, videos, property information, logos, branding or other materials supplied for use in our services.
By providing these materials, you grant HostFrame permission to use, edit, enhance, adapt and process them as reasonably necessary to provide the agreed services.
You are responsible for ensuring that the information you provide about your property is accurate. HostFrame is not responsible for errors or misleading information contained in materials or information supplied by you.
4. Photo Enhancement and Property Representation
HostFrame may enhance client-supplied photographs to improve aspects such as lighting, colour, clarity, composition and overall presentation.
Our services are intended to improve the presentation of the existing property without materially misrepresenting its features, condition or layout. HostFrame will not knowingly create or alter content in a way that falsely represents material features of a property.
You are responsible for reviewing final deliverables before publishing or distributing them and ensuring that they accurately represent your property and comply with the requirements of any booking platform, advertising platform or other service on which they are used.
5. AI-Assisted Content
HostFrame may use artificial intelligence and other third-party technologies to assist with photo enhancement, video creation, written content, analysis and other parts of our services. AI-assisted outputs may occasionally contain inaccuracies, inconsistencies or unintended changes. HostFrame will take reasonable steps to review deliverables before delivery, but you are responsible for conducting a final review before publishing or using the content.
HostFrame does not guarantee that AI-assisted content will be accepted by every booking, advertising or social media platform, and you remain responsible for ensuring your use of the content complies with the rules and requirements of any platform on which it is published.
6. Pricing and Payment
The price for HostFrame’s services will be communicated and agreed with you before work begins. Pricing may vary depending on the property, scope of work, number and type of deliverables, complexity of the project and any additional services requested.
Payment terms, including any deposit or upfront payment requirements, will be communicated before the project begins. Unless otherwise agreed, any outstanding amount must be paid in accordance with the payment terms provided by HostFrame.
Additional work or deliverables requested outside the originally agreed scope may incur an additional fee. HostFrame will communicate any additional charges before carrying out that work.
7. Tax Treatment — Australian Clients
For Australian clients, fees paid for HostFrame services may be eligible for a tax deduction where the services are incurred in connection with earning assessable income from a short-term rental property or carrying on a related business.
HostFrame provides invoices and payment records that clients may retain for their tax and accounting records.
The availability and amount of any tax deduction depends on the client's individual circumstances, use of the property and applicable Australian tax law. HostFrame does not provide tax, accounting or financial advice and does not guarantee that any particular expense will be deductible.
Australian clients should seek advice from a registered tax agent or other appropriately qualified professional regarding their individual circumstances. HostFrame makes no representation regarding the tax treatment or deductibility of its services outside Australia.
8. Revisions and Changes
HostFrame aims to deliver work that meets the scope and requirements agreed with you. Reasonable revision requests relating to the agreed deliverables may be accommodated as communicated for your project.
Requests that substantially change the original scope, require significant additional work, introduce new deliverables or result from new instructions provided after work has commenced may incur an additional fee.
Where an additional fee applies, HostFrame will communicate this before carrying out the additional work.
9. Delivery and Project Timing
HostFrame will aim to complete and deliver agreed services within any timeframe communicated for your project. Any delivery dates or timeframes provided are estimates unless expressly agreed otherwise.
Delivery may be affected by factors including the scope or complexity of the project, revision requests, delays in receiving required materials or information from you, and the availability or performance of third-party services and technologies used in the production process.
HostFrame will take reasonable steps to communicate material delays where they occur but is not responsible for delays caused by circumstances reasonably outside our control.
10. Cancellations and Refunds
If you wish to cancel a project after work has commenced, you should contact HostFrame as soon as possible.
Where work has already been performed, HostFrame may retain or charge an amount reasonably reflecting the work completed and any costs already incurred. Any remaining amount paid for work that has not been performed may be refunded where appropriate.
Refunds will generally not be provided solely because you change your mind after agreed services have been completed and delivered. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.
11. Intellectual Property
Unless otherwise agreed, HostFrame retains ownership of its pre-existing materials, methods, templates, processes, branding and other intellectual property used in providing the services.
Once all amounts owing for a project have been paid, you may use the final deliverables created specifically for your project for the marketing and promotion of your property or accommodation business, including on property listing platforms, websites and social media.
This does not transfer ownership of HostFrame’s underlying tools, templates, processes or other pre-existing intellectual property. You must not resell or redistribute HostFrame’s deliverables as standalone products unless otherwise agreed in writing.
12. Portfolio and Promotional Use
Unless otherwise agreed with you, HostFrame may display final deliverables created for your project, including before-and-after examples, as part of HostFrame’s portfolio, website, social media and other promotional materials.
HostFrame will not represent itself as the owner or operator of your property and will use such materials only to demonstrate the services provided.
If you do not want your project or property used for these purposes, you may notify HostFrame and we will respect your request.
13. No Guarantee of Results
HostFrame’s services are intended to improve the presentation and marketing of your property. However, HostFrame does not guarantee any specific increase in bookings, occupancy, revenue, enquiries, engagement, search ranking or other business results.
Any estimates, observations, projections or recommendations provided by HostFrame are based on available information and professional judgement and should not be interpreted as a guarantee of future performance.
Results may be affected by factors outside HostFrame’s control, including pricing, location, seasonality, competition, property quality, guest demand, platform algorithms, reviews and broader market conditions.
14. Third-Party Platforms and Services
HostFrame’s services may involve content intended for use on third-party platforms such as property listing websites, social media platforms and other marketing services. HostFrame is not affiliated with or responsible for the operation, availability, policies or decisions of these third-party platforms.
Platform requirements, algorithms, features and content policies may change from time to time. HostFrame does not guarantee that any deliverable will remain compatible with, be accepted by, or achieve a particular result on a third-party platform.
You are responsible for ensuring that your use of HostFrame’s deliverables complies with the applicable terms, policies and requirements of the platforms on which you choose to use them.
15. Limitation of Liability
To the maximum extent permitted by law, HostFrame is not liable for indirect, incidental or consequential loss arising from your use of our services or deliverables, including loss of bookings, revenue, profits or business opportunities.
To the extent permitted by law, HostFrame’s liability arising from a particular service will be limited to the amount paid by you to HostFrame for that service.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
16. Indemnity
To the extent permitted by law, you agree to indemnify HostFrame against claims, losses, liabilities, costs or expenses arising from materials or information you provide to HostFrame where you do not have the necessary rights or permissions to use those materials, or where the information you provide is unlawful, false or misleading.
This includes claims arising from your use of HostFrame’s deliverables in a manner that is unlawful, infringes the rights of another person, or materially differs from the purpose for which the deliverables were provided.
This clause does not apply to the extent that a claim, loss or liability was caused by HostFrame’s own unlawful, negligent or wrongful conduct.
17. Changes to These Terms
HostFrame may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date. The Terms & Conditions applicable to a particular project will generally be those in effect when the project is agreed, unless otherwise required by law or agreed with you.
We encourage you to review these Terms & Conditions periodically if you continue to use HostFrame’s services.
18. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. You and HostFrame submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable law, including any mandatory consumer rights that may apply to you.
19. Contact Us
If you have any questions about these Terms & Conditions or HostFrame’s services, please contact us at:
HostFrame Email: hello@hostframe.co
Website: hostframe.co